Luggage & hand luggage

Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

• Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
• Transport of pets
• Seat reservations
• Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
• Boarding with a wheelchair
• Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
• Train connections to airport

Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

Fare upgrade

Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

Note:

Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

 Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).

Please contact the Eurowings call centre.

Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in hand luggage. It is not permitted to carry them in checked luggage.

The use of electronic cigarettes on board the aircraft is prohibited.

You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

If you book your first piece of luggage up to 23 kg on the website, a surcharge of from €15 / £13 / CHF 16 / $17 / CZK 383 / SEK 158 / NOK 151 / PLN 65 / 5.039 HUF per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €40 / £34 / CHF 44 / $44 / CZK 1.020 / SEK 423 / NOK 404 / PLN 172 / HUF 13.437 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

Luggage can be registered at the time of booking the flight or at a later date.

SMART fare

Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

BEST fare

Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

BIZclass fare

If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

Excess luggage

Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

Special luggage

Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

Note:

Special terms apply for passengers travelling with sports equipment and special luggage.
If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Each passenger may carry one item of hand luggage on board with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm. This excludes foldable garment bags carried as hand luggage, which may measure up to 57 x 54 x 15 cm.

On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

This is not only for your convenience, but above all for the safety of you and other passengers.

Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

For security reasons, the following items are prohibited in the cabin:

• Toy or dummy weapons (plastic or metal) 
  
• Petrol lighters
• Nail files (paper files are allowed)
• Catapults
• Cutlery
• Knives with blades of any length
• Razor blades
• Tools
• Darts
• Scissors
• Syringes
• Knitting needles
• Sports rackets
• Billiard, snooker or pool cues

For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
For more information please click here.

Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

The charges applicable for travelling with musical instruments can be found in this table.

A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

Exception:

Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

Extra seat

If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

Note:

Eurowings accepts no liability for musical instruments carried in the cabin.
All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in hand luggage. It is not permitted to carry them in checked luggage.

The use of electronic cigarettes on board the aircraft is prohibited.

Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

More information on carrying musical instruments as hand luggage

Exceptions:

Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

Costs:

There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

Please note that we do not accept unaccompanied luggage.

Further information about registering luggage at a later date

Note:

Eurowings accepts no liability for musical instruments carried in the cabin.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have anEW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Enter your six-digit booking number or your etix® ticket number on the "Web check-in" page, and then enter your surname or the surname of one of the passengers on your booking. Note that these must be inserted in the very same way as they are highlighted within your booking reservation.

You can now check in all passengers in your booking at the same time, including infants.

You can now also reserve a seat.

To finish, simply print out your boarding pass.

You can use the web check-in function at the earliest 72 hours and at the latest 3 hours before departure, and at German departure airports up to 40 minutes before departure (exception: Karlsruhe, Baden-Baden and Heringsdorf on the island of Usedom). At London Heathrow, due to the size of this international airport, web check-in is only available up to 45 minutes prior to departure. In Palma de Mallorca web check-in is only available up to 45 minutes prior to departure. In Amsterdam web check-in is only available up to 40 minutes prior to departure.

Luggage

If you are only travelling with hand luggage, once you complete online check-in you may go straight to the gate. However, if you have special luggage, excess baggage or any luggage that you would simply like to check in, you are kindly asked to proceed to our airport check-in counters first (or directly to dedicated baggage drop-off where available such as Berlin, Hanover, Cologne/Bonn, Munich and Stuttgart).

Note: 

Please note that it is only possible to check in for Eurowings flights at eurowings.com. For flights operated by our partner airlines, please use the online check-in function for the relevant airline. The online check-in terms of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Each passenger may carry one item of hand luggage on board with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm. This excludes foldable garment bags carried as hand luggage, which may measure up to 57 x 54 x 15 cm.

On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

This is not only for your convenience, but above all for the safety of you and other passengers.

Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

• Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
• Transport of pets
• Seat reservations
• Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
• Boarding with a wheelchair
• Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
• Train connections to airport

Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

Fare upgrade

Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

Note:

Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

 Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).

Please contact the Eurowings call centre.

You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
Of course, you can also book your equipment onto the plane by phoning our call centre.

Sport guns

If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

Bicycle

Bicycles can be carried, provided they are packed in a protective box or bag specifically designed for transporting bicycles. Please note that cardboard boxes and bicycle bags with a soft covering are only permissible if they are insulated with protective inner packaging material or fabric padding.

The handlebars must be arranged parallel to the frame, pedals and any other protruding parts must be removed, and the air pressure in the tyres must be reduced.

We cannot carry e-bikes due to their battery drive systems.

Bodyboards and surfboards

Bodyboards and surfboards can be transported in a protective bag.

Charges

A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

Please note that we do not transport unaccompanied luggage on our flights.

Click here for more information on booking additional luggage at a later date.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

The charges applicable for travelling with musical instruments can be found in this table.

A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

Exception:

Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

Extra seat

If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

Note:

Eurowings accepts no liability for musical instruments carried in the cabin.
All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

More information on carrying musical instruments as hand luggage

Exceptions:

Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

Costs:

There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

Please note that we do not accept unaccompanied luggage.

Further information about registering luggage at a later date

Note:

Eurowings accepts no liability for musical instruments carried in the cabin.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have anEW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

If you book your first piece of luggage up to 23 kg on the website, a surcharge of from €15 / £13 / CHF 16 / $17 / CZK 383 / SEK 158 / NOK 151 / PLN 65 / 5.039 HUF per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €40 / £34 / CHF 44 / $44 / CZK 1.020 / SEK 423 / NOK 404 / PLN 172 / HUF 13.437 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

Luggage can be registered at the time of booking the flight or at a later date.

SMART fare

Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

BEST fare

Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

BIZclass fare

If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

Excess luggage

Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

Special luggage

Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

Note:

Special terms apply for passengers travelling with sports equipment and special luggage.
If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

We are sorry that your luggage was damaged on a  Eurowings Eurowings flight. We will make every effort to ensure that the incident is dealt with promptly.

If you discover any damage to your luggage on arrival, please report it to the local Eurowings baggage tracing service.

You also need to send us written notification of the damage after your flight. Preferably, please send this by email to the address below.

To do so, we require the following from you:

• Your booking number (online confirmation number)
• A damage report from the destination airport
• A receipt or report from a luggage shop on the value/condition of the damaged item of luggage
• Your bank account details – not your credit card details (for bank accounts held abroad, please include your IBAN and SWIFT code)
• Your telephone number in case of any questions or messages
• Your luggage tag

Eurowings Baggage Competence Center
Postfach 51 12 55
13372 Berlin

Email: baggage@claim.eurowings.com

Once we have received your documents we will contact you as soon as possible.

Please note that Eurowings accepts no liability for wear and tear or for damage occurring due to the nature of the luggage.

This includes:

• Oversize and heavy items of luggage
• Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
• Limited release luggage
• Scratches and dents on the item of luggage
• Dirt on the item of luggage

Note:

If your luggage is damaged during a flight operated by one of our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.