Question 1

What are the advantages of the new group booking tool?

Accepted Answer

You benefit from real-time price calculations for groups of up to 30 people, attractive payment options, generous cancellation terms, and the flexibility to manage groups independently.

Question 2

What is the minimum number of people for a group booking?

Accepted Answer

Group bookings are available for groups of 10 or more people. In certain cases – for example, for golfing groups – we may accept groups with as few as 7 people. Please contact us for more information.

Question 3

Can my group check in online?

Accepted Answer

Yes, your group can use the group link to check in online up to 72 hours before departure. You can also check in collectively up to 72 hours before departure.

Question 4

Where can I find the payment and cancellation terms?

Accepted Answer

You can view the payment and cancellation terms in the last step of your booking.

Question 5

What is changing with the new group booking programme?

Accepted Answer

The new group booking programme is a dedicated tool for B2B customers. It offers you self-service options and a clear overview of all bookings in one place.

Question 6

How and by when can I enter the travellers’ names in the booking?

Accepted Answer

You can enter or change the full names of all passengers in your group up to four days before departure, free of charge.

Question 7

How long does it take to register for the group booking tool?

Accepted Answer

If you are not already a B2B customer, it takes about two weeks to register. If you already have an account, your registration is confirmed quite quickly.

Question 8

What payment options does the group programme offer?

Accepted Answer

The group programme allows you to pay easily by SEPA direct debit.

Question 9

What are the conditions for registering with this group booking tool?

Accepted Answer

The tool is designed for our B2B customers, which include travel agencies, TMCs, tour operators, consolidators, or corporate clients. We will verify your eligibility.

Question 10

What should I do if I have technical problems with the tool?

Accepted Answer

If you have technical problems, just use the contact form to get in touch with us.

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