Question 1

When can I open an account on the travel agency portal?

Accepted Answer

You can open your account on the website at any time. Activation of your account usually takes a few business days.

Question 2

What payment options does Eurowings offer travel agency customers?

Accepted Answer

Travel agency customers can pay via SEPA direct debit, Mastercard, Visa, Amex, AirPlus, Eurowings credit card, or gift card.

Question 3

My account is disabled. Who should I contact?

Accepted Answer

If your account is disabled, please get in touch with us via the travel agency hotline or the contact form.

Question 4

I have questions about my travel agency portal account. Who can I contact?

Accepted Answer

For questions about your account, please get in touch with us via the contact form or the travel agency hotline.

Question 5

The email address for my travel agency has changed – where can I update it?

Accepted Answer

While logged in, you can update your email address under "Settings" → "Account Settings".

Question 6

I forgot my password. How can I get a new one?

Accepted Answer

Just click on "Forgot password" on the myEurowings login page for travel agencies and follow the instructions.

Question 7

Can I also book group trips on the travel agency portal?

Accepted Answer

No, you book group trips via the group link on the portal.

Question 8

Do you also offer long-term PEP fares?

Accepted Answer

Yes, there are new PEP fares available every month. The booking month is also the flight month in this context.

Question 9

How long does it take to register for a travel agency account?

Accepted Answer

It usually takes a few business days to activate a travel agency account. Until then, you can make bookings in the “Private Customers” section, where accounts are already activated.

Question 10

Can I transfer completed bookings to my travel agency account?

Accepted Answer

No, bookings with an unregistered status cannot be transferred.

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